Refund policy
Effective from: [Date: 12-07-2025]
Thank you for shopping at Plantohoby.
We take pride in delivering healthy, high-quality flower bulbs and gardening products. Please read our return and refund policy carefully before making a purchase.
🔁 Return Policy
At Plantohoby, all products are marked as Non-Returnable due to their perishable nature (especially live bulbs and plants). Once an order is delivered, we do not accept any returns except in specific cases mentioned below.
📦 Damaged or Defective Items
We assure careful packaging and safe delivery. However, if you receive a damaged, defective, or incorrect product, you are eligible for a claim.
To be eligible:
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You must notify us within 48 hours of receiving the product.
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You must share unboxing video or photo proof showing the damage.
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The item must be unused and in the same condition as received.
📧 Email us at plantohobbystore@gmail.com or WhatsApp us with your order ID and issue.
💸 Refund Process
Once we verify the damage, we offer:
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Replacement of the same product (if in stock), or
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Refund to your original payment method (processed within 5–7 working days)
We reserve the right to deny a refund or replacement if:
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Product was used or altered
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Damage occurred due to mishandling after delivery
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No proof is provided within the required time
❓ Questions?
If you have any queries about your order or this policy, feel free to reach us:
📧 Email: plantohobbystore@gmail.com
📱 WhatsApp: +917906698934
🌐 Website: www.plantohobby.com
Note: By placing an order on our website, you agree to our Return & Refund Policy.